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Dear clients,
It us our pleasure to inform you that, as of today, support of PHP v6 is available on all servers in our web hosting network.
This is a brand new version of PHP that still needs to be stabilized online. Therefore, the version is still recommended utterly for test purposes and experimental use. We are introducing the new version in our system earlier in advance, as there are already lots of users interested in developing and maintaining dynamic web sites through PHP v6 enabled software. We would like to advice you, however, to restrain from relying fully only on this version until PHP v6 is officially confirmed as a stable release.
Considering the global software world's trend of moving towards language and cultural sensitivity, the most outstanding feature in PHP v6 - the Unicode support - comes as a timely response! For all of you interested in implementing the new PHP support, please, switch to the new version from the 'PHP settings' section in your Web Hosting Control Panel, or simply by running your files with the extension of ".php6".
With compliments, from our company
To the attention of all supremecenter101.com users! The server operating your web hosting services is suffering at the moment temporary unexpected working order disruptions. For the successful resolution of the situation, our administrators had to change the server's IP addresses. The change will take effect online within one hour. User can try, however, to activate the update earlier themselves by deleting the cache of the server with the following console command: cmd.exe -> ipconfig /flushdns. We cannot give you any guarantees that the command will have the necessary effect because the DNS of your Internet Provider may have cached the old server IP address.
Thank you for your understanding in advance! We are doing our best to ensure no further difficulties in this aspect.
Dear users, our Software Developers Department is happy to announce that the development of the new File Manager, we recently informed you about, has been now completed and the new software is ready for launch!
This advanced File Manager version was developed by our professionals to suit the utmost requirements for ease, convenience and high-tech features within user-friendly interface. Key basis for its creation was the need for better navigation, time-savier and visualization tools.
5.1. Check boxes - By means of check boxes, in the first column of the File Manager's File Listing Panel, you can select multiple files/folders in order to perform certain actions (Copy, Delete, etc.).
5.2. Type Icons - By means of type icons, this column gives you easy orientation and quick information about the type (folder/file - text, image, archive etc.) of the document related to the icon.
5.3. File/Folder names - Our new File Manager introduces a new approach to the management of your files and folders in the form of intelligent tooltips, providing you with an easy access to all actions that can be performed per selected file/folder.
5.4. Actions icons - next to the file/folder names are displayed all action icons available per file/folder - for quick selection of a desired action to be performed for the corresponding file/folder. Each button opens a smart tooltip, showing details for the action that is to be performed.
5.5. File Size - presents information on the size of each file.
5.6. Permissions - presents information on the current permissions set for each file/folder.
5.7. Last Accessed/Last Changed dropdown menu - allows you to switch between both options - 'Last Accessed' and 'Last Changed', upon your desire or need to view the corresponding class of information displayed in the last column of the File Manager's File Listing Panel.
The actions toolbar contains a convenient set of tools for multiple files/folders editing. You can select a number of files/folders and press any of the buttons available - Move, Copy, Delete, Change Permissions, to perform the according action. If you use the option 'Select All' files/folders, the changes you make will take effect in all files/folders in the current directory.
With the newly added 'Reload' button you can reload the File Manager's File Listing Panel without the need to refresh the whole web page.
With the new File Manager you can upload an unlimited number of files, without exceeding, however, a total size of 20 MB at once. For your convenience, the file upload boxes have been organized now to appear in an intelligent cohesive order - right after you have filled in a box, the next one will show up.
The new file upload functionality also supports an option to upload .ZIP, .RAR, .TAR.GZ and .GZ archives with automatic unpack of the files/folders in the current directory. In order to upload archived files/folders, you have to browse and select a desired archive, then check the box that will appear - 'Unpack archive after upload'.
Our new File Manager comes as a high response to the needs and expectations of our users for better, easier and quicker navigation between all hosted domains, files and folders. We sincerely hope that the new software will meet the highest demands of all our clients and set a new model in the Control Panel management of our fast developing web hosting branch.
Our Technical Department is glad to inform you that the maintenance of servers Supremecenter100.com & Supremecenter101.com has been performed successfully, taking less time than scheduled. Now the servers are back to their normal working status and all the services are up and running online as expected.
We'd like to apologize for any inconvenience caused to you during the procedure and to assure you that these maintenance procedures are carried out with the sole purpose of boosting the performance of our servers.
We'd like to present to your attention more details about the latest service disturbance that you have been experiencing lately with our servers SupCenter100.com and SupCenter101.com. Both servers have been recently incorporated in our hosting platform’s network of servers as an essential part of a future cluster system. We’ve dedicated a great amount of efforts to ensure the trouble-free accomplishment of a data replication system that allows full synchronization between the two cluster-based servers.
The system had been working hassle-free since its integration until 9 PM GMT, yesterday, March 27th, when our administrators located a serious problem with the data replication functionality, largely due to unexpected complications of a network file system and data management nature. Despite our administrators’ timely intervention, we could not prevent the server performance problem from causing downtime to your websites. Immediate system recovery measures were taken, but they turned out to be more time-consuming than expected.
During the problem resolution process and restoration of the data replication system, the temporary full discontinuation of the online services was inevitable. The recovery procedure was completed at around 3 AM GMT and the services were brought back online. However, the performance quality was not restored to its original level until 9 AM GMT, March 28th. Now we can assure you that the servers are fully operational and that the data replication system issue has been completely eliminated.
We'd like to take full responsibility for the server performance problem that you have been encountering and to assure you that no data has been lost during the recovery procedure. Please be informed that we draw lessons from our mistakes and that all necessary steps have been taken to minimize the risk of such disruptions happening again.
Our Technical Department would like to inform you that an upgrade maintenance has been scheduled for tomorrow, March 12th, 2008, for SupCenter100.com server, set to start at 9:00 AM GMT (4:00 AM EST), with an expected downtime of about 30 minutes. The procedure will include addition of a set of brand new HDDs (hard disk drives) to the server hardware set-up, which will ensure better stability and higher-level performance of the server.
We guarantee that the information stored on the server will remain intact during the procedure and would like to thank you in advance for your understanding in this matter. As you are already aware, all maintenance procedures, we occasionally carry out, are aimed at improving the quality of our web hosting services and at boosting the performance of our server network.
We'd like to urgently present to your attention more information about the latest email service disturbance, the server your account is hosted on was suffering last night, in the period between 19:40 GMT+2 - 6:00 GMT+2, and give you correct explanation of the situation.
The e-mail functionality interruption was caused by a series of continual mail server requests, that is great amount of faulty mail server requests at a time, leading to very high load volumes and inbound/outbound service disruption.
With our administrators' timely intervention, the problem was quickly diagnosed and corrective measures were immediately taken. During the time-consuming resolutioning process, the temporary full discontinuation of the SMTP and the partial unavailability of the POP3/IMAP servers were inevitable. Our administrators had to manually block flooding IP addresses in order to make sure that no legitimate requests are denied access to our mail servers. It might have been much more time-saving to use the automated ways of access-blocking, however that would have surely led to the blocking of entire networks with IP addresses not connected in any way with the problem. After the flooding was successfully deflected at 70-75%, our administrators' were able to block all connections to the server for around 3 hours to retain the low load volumes and process faster the pending mail queue. During that period the SMTP service was completely unavailable while the POP3/IMAP retained partial availability.
Thanks to the urgent measures taken, our administrators managed to retrieve all e-mails received prior to, during and after the mail server disruption, and the ones that made it to the mail queue. All of these e-mails have been successfully delivered to the corresponding mail boxes. E-mails that did not reach the mail queue were bounced back to the sender's mail server, leaving a corresponding temporary unavailability notice.
We take the full responsibility for the email functionality problem that you have been encountering during the up-mentioned period and would like to assure you that all necessary steps are now taken to be reduced the risk of such disruptions happening again and to be lowered the amount of any eventual damages.
Dear customers, due to rescheduling of the SupCenter49.com and SupCenter100.com maintenance from our USA Data Center, the cluster attachment of the servers, that had to be performed today, has been shifted and is to be carried out in 2 weeks time. As soon as we have detailed information, we shall let you know about the exact date and time of the maintenance scheduled.
We appreciate your understanding very much! As you are aware, we run these maintenance procedures with the sole purpose to optimize the working performance of our network servers and to upraise the level of our web hosting system.
Out Technical Department would like to inform you that SupCenter49.com and SupCenter100.com servers have been put on schedule to undergo maintenance on Tuesday, March 4th, 2008, at 8 AM GMT (1 AM EST), with a time window of around 4 hours and two or three successive downtimes of 30 minutes. The purpose of the maintenance is attachment of SupCenter49.com to the cluster of SupCenter100.com, which will bring higher reliability and stability of the servers.
All data hosted on both servers will be securely sustained during the attachment. However, short interruption of our web hosting services is to be expected during the downtimes. Please, accept our apologies for any inconveniences. As you are aware, we run these maintenance procedures in order to boost the performance of our servers.
Our Technical Department is glad to inform you that, according to the latest information we received from UK Data Center - BlueSquare, today's SupCenter10.co.uk and SupCenter11.co.uk Data Transfer Maintenance has been successfully carried out. Both servers are now mounted on a new rack, however, there is a small follow-up procedure that needs to be executed in order to be optimized their working performance. For that purpose, a small post-maintenance procedure has been scheduled to be carried out tomorrow - Saturday, March 1st, 2008, at 2 AM GMT (9 PM EST), with a time window of 1 hour and a short downtime of about 20 minutes.
After the final touch-ups, the performance of both servers is expected to be highly satisfactory, and one of best standards, as has always been the ultimate purpose of our regular maintenance procedures.
Dear customers,
As we recently announced, our company is becoming VAT registered. We would like to inform you now that the official date of our VAT registration, previously scheduled for March 1st, has just been confirmed to be April 2nd, 2008.
The re-scheduling of the dates and the hence extended preceding period of time provide us with the enormous advantage to have opportunity to introduce the new VAT invoices earlier in advance, to take time to monitor the performance of the system and to guarantee, in result, an ultimate stability, fluency and trouble-free transition to the new VAT scheme on April 2nd.
Our Management Department has decided to introduce the new VAT type-a invoices into our system in the period between 4-6 March, 2008. The VAT field on the invoices will be featuring with a 0.00 value (in the currency you have chosen) until April 2nd, as no VAT will be charged during that time.
Should you have any questions regarding the new VAT scheme, please, refer to the Detailed VAT Overview in our news section or contact our Supports Department. Should you have any comments or recommendations regarding the new VAT invoices, please, do not hesitate to feedback us.
Our Technical Department would like to bring to your attention that, according to the information we've just received from our UK Data Center - BlueSquare, a Server Transfer Maintenance has been scheduled for Friday, February 29th, 2008, on SupCenter10.co.uk and SupCenter11.co.uk servers. The procedure will represent transfer of both servers from their current network rack to a different one. The starting time of the procedure is 2 AM GMT (9 PM EST, 28th of February) with expected time window of around 4 hours and a downtime - from 30 min. up to 2 hours per server within that time window.
We would like to apologize for the temporary services unavailability all SupCenter10.co.uk and SupCenter11.co.uk users are to suffer during the downtime. Please, accept our guarantees for the complete safety of all information stored on both servers.
To the attention of all our clients! We are glad to inform you of the latest updates to our Elefante Installer scripts package that are currently in progress and will take effect within 24 hours.
Thoroughly renewed Joomla and phpBB scripts are being incorporated. To the current Joomla 1.0.12 (updated to version 1.1.15) new Joomla 1.5.1 is added. To the current phpBB 2.0.22 (updated to version 2.0.23) new phpBB 3.0.0 is added. The new versions will not replace the older ones, but both versions of each script will be available for you to choose from, according to your individual needs and requirements.
Hereby follows a list of several scripts that will be updated to support newer versions:
All system failures or any other problems you might have been facing when working with PHPTickets, Maian Events, phpWebSite, b2evolution or OsCommerce are to be removed! All these scripts are expected to show highest-level performance afterwards.
The XML response error in Internet Explorer, caused by "`" or "-" symbols present, is to be fixed. The Phpformgenerator will be modified not to generate invalid forms.
We hope that the new adjustments will contribute to the fluent integration of the Elefante Installer scripts within our system and guarantee satisfactory performance of the package to our most demanding users.
All updates are to take effect in your control panels within 24 hours. Should you encounter any further problems, while working with our scripts package, please do not hesitate to immediately report them to our Support Department.
Our Technical Department would like to inform you about a short maintenance procedure on SupCenter49.com, scheduled for 9 AM GMT (2 AM EST) on Thursday, February 21st, 2008. It will be associated with HDD cable functionality revision and is expected to cause a 20-minute downtime.
The maintenance procedure will include revision of the working order of the server HDD cables and elimination of the factor causing the short interruptions that have been noticed in their functionality lately.
We would like to excuse in advance for any inconvenience caused and to assure you that this technical procedure is aimed at bettering the server performance quality.
To the attention of all our present and prospective clients! We are happy to inform you that an important implementation is soon to come - bright new File Manager will be integrated in our system! The innovative and thoroughly updated version will have many new facilitative functions, some of them probably expected, and some of them complete surprise.
The new File Manager was developed by our professionals to suit the utmost requirements for ease, convenience and user-friendly interface. Key basis for its creation was the need for better navigation, facilitation, time-saving and visualization tools. Enormous emphasize was laid on some significantly important aspects regarding its upload functionality and editing system tools. Basically for the first time you will have an opportunity to upload ZIP/RAR files with Auto-Unzip in the pre-selected folder, and to visually keep track of the uploading process by means of displayed status bars. Also unprecedented is the function, to be included in the advantageous tooltip interconnections menu, to edit your files with a WYSIWYG (What You See Is What You Get) editor and to view them directly on the web.
The new version of the File Manager is scheduled to be officially released within a month. Let's go now through a short review of the complete pack of functions that are to be expected, in case you would like to feedback us in advance:
With the implementation of the new File Manager, we aim at setting new high criteria for intelligent interconnections and user-friendly interface. As you are already aware, this has always been our purpose, and we shall continue to work in this direction in the future, as well.
It is our pleasure to announce that the Web Hosting Control Panel now supports Chinese language, in particular Traditional Chinese and Simplified Chinese. This is our present for the Chinese-speaking clients from around the world on the occasion of the Chinese New Year.
You can set the language of your Control panel to Chinese (Traditional or Simplified) from the Customize Control Panel section that is available in the My Account menu, or through the drop down menu at the top of the Control panel's main page.
We are glad to inform you that the upgrade maintenance of SupCenter10.co.uk, scheduled for today, passed successfully within the pre-announced period. Our data center administrators managed to complete all the HDD-replacement procedures at a time, so that no further upgrades will be necessary. In consequence, the server is now working much faster than before and will not suffer occasional performance interruptions anymore.
We'd like to thank you for your patience and understanding and to assure you that we are doing all these procedures with the sole purpose of improving the quality of our web hosting services.
Our Technical Department would like to inform you that the previously announced upgrade maintenance for SupCenter10.co.uk is going to be performed on February 5th, 2008. The maintenance is scheduled for 9:00 AM GMT (4:00 AM EST) and will continue 4 hours, with around 2 hours of expected downtime.
The procedure will include replacement of the hard disk drives with brand new ones that boast much better functionality and speed values. In result the server performance will be improved so much that the current occasional timeouts, which you might have been facing from time to time, will be eliminated.
Tomorrow will be carried out the first stage of the HDD-replacement procedure and if it turns out to be less time-consuming than expected - we'll proceed to the HDDs change completion within the afore-mentioned period. Otherwise, we'll execute the second stage of the maintenance on February 6th, from 9:00 AM GMT (4:00 AM EST). We shall provide you with more details as soon as we get real-time information from our Data Center administrators.
We'd like to assure that no data will be lost during the maintenance and that all these procedures are aimed at increasing the quality of our web hosting services.
To the attention of all our clients! As we announced recently, after mid-February our company is becoming VAT registered! The official VAT registration, and respectively the date from which the new VAT tax will be charged, has been scheduled for 1 March 2008. However, it will be our duty to confirm the date well in advance.
We would like to present to your attention now more detailed information about the new VAT scheme that will come into force from the beginning of March. Hereby we shall explicate all clauses in our future billing and invoicing policy. And most importantly, we shall differentiate the cases that will reflect the VAT changes, and those (that is the bigger part) that will remain the same.
To bring here once again clarity upon the VAT classification groups, all clients are to be referred to as Businesses or Individuals. Thus:
1. UK VAT at 17.5% is applicable to: Businesses (no VAT/VAT registered) and Individuals from the United Kingdom; and Individuals from the European Union.
2. Clients where VAT is applicable but WILL NOT affect the service pricing (i.e. equals to NIL): Businesses from the European Union.
3. Clients outside the scope of VAT: non-EU clients (Businesses and Individuals).
IMPORTANT for clients defined as VAT applicable, according to the above clarified classification: After 1 March 2008, UK VAT at 17.5 % will be applicable to all service prices in your future money-related actions, and you will be served by new VAT Order Forms, adequate to the new VAT financial relations.
To give here visual examples of the price calculations that will be displayed in the new VAT Order Forms, a $100.00 USD value will be used in all cases to explain the purchasing of a web hosting account:
IMPORTANT for all clients remaining outside the scope of VAT, according to the above clarified classification: Service prices will remain VAT unaffected and you will continue to be served by Regular non-VAT Order Forms.
Upon each purchase all clients will continue to receive a type-a invoice. The new type-a invoices will reflect the VAT changes when the client is VAT applicable.
As we have already prepared for launching all VAT system updates in terms of billing (pricing, order forms) and invoicing, our Technical Department has decided to activate some of them ONLINE earlier in advance, so as to have plenty of time to collect your feedback and to monitor the operating of the system. For that purpose, AS OF TODAY, in all Order Forms the VAT price field will be featuring with $0.00 value, simply informatively, as no VAT is to be charged until 1 March 2008.
As you hopefully see, we tried to adapt our system to the new VAT clauses with a minimum of new introductions and updates. We will do our best to make the VAT integration process fluent and easy for all parties. Please, follow our news section for up-to-date information and should you have any questions, do not hesitate to contact us.
We are glad to announce that a new update has been made to the functionality of RoundCube. You are now able to change the password of your mailbox wherever you are, simply by logging into your RoundCube mailbox and changing the password settings from the 'Personal Settings' section.
We hope that the new feature will bring flexibility and convenience for all. Please, feel free to contact us should you notice any discrepancies in the new option functioning. Our developers will continue to work on solutions for further improved e-mail management.
Dear customers,
We would like to inform you of slight changes in the pricing of .COM, .NET, .ORG, .BIZ, .US and .INFO TLDs (top-level domain names) that might be expected in result of the new pricing policy of their registries. On Sunday, October 14th, 2007, VeriSign, Afilias, Neulevel and Public Interest Registry registries increased the prices of the top-level domain names that they are offering (the aforementioned TLDs). We tried to preserve our pricing unchanged for as long as possible, and though now, after a few months, small changes in our prices for domain registrations/transfers will inevitably have to be made, we shall do our best, as always, to stay true to our policy of offering reasonably affordable costs.
Please, refer to any slight changes you may notice in our domain names registrations/transfers pricing list of COM, .NET, .ORG, .BIZ, .US and .INFO TLDs as an unavoidable consequence of the registries' official policy. Thank you very much for your understanding, please do not hesitate to feedback us, as soon as you have any comments or suggestions in regards!
Our Technical Department is happy to inform you that the pre-upgrade maintenance of SupCenter10.co.uk, scheduled for today, passed without any complications, and with a very short downtime. Now, after the first stage is successfully completed, the server is ready for the next step of its essential hardware upgrade - the installing of the new HDDs (Hard Disk Drives). The upgrade is scheduled for next week and, as soon as we receive information from our Data Center, we shall announce the exact date and time.
Thank you very much for your understanding! Please, remember that we are performing all these upgrade procedures to ensure highest quality web hosting services and technical support.
Our Technical Department would like to inform you that an urgent data transfer maintenance is going to be carried out on SupCenter55.com server on January 24th, 2008, from 9:00 AM to 3:00 PM GMT (4:00 AM to 10:00 AM EST). Downtime of about 2 hours is to be expected for all web hosting services.
As you have probably noticed, due to an unknown hardware problem, the machine has been suffering occasional timeouts. Our technical team will resolute the problem shortly. However, as our purpose has always been to ensure highest quality web hosting services and technical support, we shall comply with our policy in such cases and take immediate corrective actions. The decision of our Technical Department, in order to secure excellent web hosting environment for all SupCenter55.com users, is to transfer all their account data to a new machine - SupCenter100.com, which will not simply take over the operational responsibility for all their web hosting services, but will also guarantee optimal level of working performance and reliability due to the better hardware parameters of the server itself.
During the procedure all the data, that is to be transferred to the new server, will remain absolutely undamaged. All account login details of the users will also remain unchanged. We would like to offer an apology for any inconvenience you might encounter during the downtime.
Our Technical Department would like to inform you that a pre-upgrade maintenance is going to be performed on SupCenter10.co.uk. The maintenance is scheduled for 9:00 AM GMT (4:00 AM EST) on January 24th, 2008, with around 2 hours expected downtime.
The re-arrangement of the server partitions, that is going to be carried out, will prepare the server for next week's entire replacement of its HDDs (hard disk drives) with new better and faster ones. In result, the working performance of the server will be uplifted enormously and the occasional timeouts you might have been facing once in a while will be totally eliminated.
The installing of the new hard disk drives is planned for next week, and we shall let you know about it well in advance. We give our guarantees that the information stored on the server will not be affected in any way and would like to apologize for any inconvenience you might suffer during the downtime.
For us, 2007 was an intensive year, fulfilled with new entries, brilliant ideas and fruitful collaboration between you and us. Throughout these 12 months of hard work we were completely devoted in our efforts to keep higher and competitive the level of our web hosting system, and to provide better and more interesting opportunities for you - our clients. Eyeing back on the year, we are happy to acknowledge that all our efforts had been worth making, in terms of numerous innovations implemented, as well as upgrades performed. Big part of those were inspired by the valuable feedback you were sending us, together with your highly appreciated recommendations. Let's preserve this rate of supportive work and collaboration also throughout the new year and cast an eye back now at some of our most important 2007 events.
Most radically reformed was the Domain Manager. It now provides opportunity for full control of your hosted domains through centralized management of all features (multi-year registration and renewal, transfer, hosting, DNS, parking, Lock/Unlock, WHOIS, ID Protection, EPP).
The recently updated Custom DNS Records section also supports now extended functionality. You are able to set CNAME, AAAA and TXT records, as well as additional NS, MX and A records.
Substantially renewed is the Upgrade section of the WHCP (Web Hosting Control Panel). The Add Services range of features has been enhanced. The interface of the Upgrade Plan and Renew Plan functionality fields is now much friendlier.
A new section was introduced - Set up New Account, enabling you, upon need, to immediately purchase a new web hosting account.
Special attention was paid to our Elefante (Free Scripts) Installer. It was upgraded to a new version, containing better features and more user-friendly interface.
An Administration Tools section was differentiated, with its latest implementation - the .htaccess generator, supplying you with an advanced tool for generating .htaccess files.
Two new languages - Dutch and Romanian - were introduced to the language family of the WHCP. A new link - Visit Store, was added, as well, providing a direct connection to our dynamic up-to-date service offerings.
The Round Cube webmail software was added to the Web Mail tools currently in use for web-based e-mail management.
Great number of TLD extensions (top-level domain names) was added to the list of domains available for registration/transfer in your WHCP, together with WHOIS / ID Protect Service activated and multiple domain registrations/renewals for multiple years.
Throughout the past year our network administrators invested a great amount of efforts in improving the performance of our servers - the "backbone" of our web hosting system. Together with the adding of new servers, a few hardware and software (php 5 and MySQLv5 library) upgrades were carried out.
Special attention was focused on the rejuvenation of our billing system, aimed at substantial tightening of its efficiency regarding the payment verifications and order processings. The switching to multi-currency billing and the PayPal Pro payments solution now guarantee you increased stability and higher level of security in the processing of your incoming payments through our Web Store or through your Web Hosting Control Panel.
For us, 2007 had been a fruitful year, fulfilled with benefits. And bringing to mind the rich array of projects and ideas already scheduled to be performed, we dare say that, even from this early time-point of view, 2008 already outlines as an incredibly interesting year, packed with events. Let us slightly "uplift the curtains" for those of you who most impatiently await:
UPCOMING:
To the attention of all our clients from the European Union! We would like to inform you that from the first half of February our company is to be VAT registered.
Due to our fast development and increased operation on the European market, this procedure has become a necessary step on the track of a solid course and confirmation of our company reputation. New renommee label will be stitched to our name, to speak volumes about our stability, reliability and guaranteed quality business environment.
To bring here clarity upon the VAT classification groups, clients will be referred to as Businesses or Individuals, to differentiate the following cases:
Very detailed information will be presented to you, shortly. Please, follow our news section, and do not hesitate to feedback us, as soon as you have any comments in regards to the forthcoming VAT registration.
To the attention of all our clients from the European Union! We would like to inform you that from the first half of February our company will be VAT registered.
Due to our fast development and increased operation on the European market, this procedure has become a necessary step on the track of solid course and confirmation of our company reputation. New renommee label will be stitched to our name, to speak volumes of our stability, reliability and guaranteed quality business environment.
We will, with certainty, make the process of VAT integration simple and uncomplicated for you and will make all necessary updates in our system automatically, upon the receiving of your verified account owner details information.
To bring here clarity upon the VAT classification groups, clients will be referred to as Businesses or Individuals, to differentiate the following cases:
Very detailed information will be presented to you, shortly. Please, follow our news section, and do not hesitate to feedback us, as soon as you have any comments in regards to the forthcoming VAT registration.
Our Technical Department would like to inform you that routine maintenance has been scheduled for SupCenter26. It's going to be carried out on January 16, 2008. The expected downtime will occur in between 9:00 and 11:00 GMT (4:00 to 6:00 EST).
We would like to excuse in advance for the short interruption of some of our services and to assure you that this technical procedure is aimed at up-rising the level of the performance of our server.
We are happy to inform you that, as of today, all our present and prospective customers are offered a much wider list of TLD (top-level domain) extensions to choose from, when signing up for a new web hosting account with us.
The sign up page has been updated and, to the former list of six TLDs (.com, .net, .org, .biz, .info, .us), all TLDs that were previously available for registration only as an upgrade procedure (.co.uk, .de, .eu, .name, .cn, etc.) have been added.
Now, with the ordering of a new web hosting plan, all clients are able to register a domain name with any of the country TLDs available, or any other TLD they find attractive or suitable for their online appearance. Thus, the new functionality provides not only an enhanced range of options for the pre-selection of your plan features, but also a possibility for far more precise and strategic choice of your web representation.
Happy New Year and Best Wishes from our Team!
Our technical department would like to inform all clients of ours that the servers supremecenter11.co.uk and supremecenter10.co.uk will undergo general maintenance on Saturday, December 22, from 11.00 PM to 12.00 PM GMT. The expected downtime is to be 1 hour. We would like to apologize in advance for the inconvenience that this short interruption may cause to you and kindly ask for your understanding. As always, we are trying to improve the quality of our network and services, which is why the maintenance needs to take place.
We are happy to announce that the Custom DNS Records section has been updated!
The new much improved version has wider functionality and offers for the first time the opportunity for CNAME, AAAA and TXT records to be configured within your DNS settings, as well as the possibility to add extra NS, MX or A records. Clients are able to choose themselves the number and the type of custom records they'd like to set to each host. The TTL value field is available for editing as well, in case there is such need.
For more information about the management and the configuration of your DNS settings, please, refer to the Help Section in the Show/Hide menu in the Custom DNS section of the Web Hosting Control Panel, or contact our Support Department for assistance.
We are pleased to inform you that on Thursday, December 06th, the following upgrades will be made:
We would like to inform you that the Round Cube webmail software has been added to the Horde and Supreme Web Mail tools that are currently used for web-based e-mail management. Round Cube is pretty simple and reliable software that maintains the basic e-mail functions in combination with user-friendly interface. You will see the Round Cube on the webmail selection page that is accessible through the web hosting Control Panel -> E-Mail Options -> Webmail.
If you experience any difficulties while using the new webmail software, please send us your feedback using the Open New Ticket link in the Help Center of the Control Panel.
We would like to inform you that SupCenter7 and SupCenter9 servers will be under maintenance on Thursday, for the period from 10.00 AM to 02.00 PM GMT (05.00 to 09.00 AM EST). The downtimes expected should last not more than 4 hours for SupremeCenter9 and about 30 minutes for SupremeCenter7 and for that time all webhosting services (Control Panel, E-Mails, FrontPage, Site Studio, etc.) will be inaccessible. Please accept our apologies in advance for any inconvenience that these may cause to you. We would like ensure you, however, that all this is to be done in order to improve the performance of the servers and to secure the reliability of our webhosting services.
We would like to inform you that the substantial hardware upgrade of SC301.com, that had been recently cancelled, has now been re-scheduled and is to be performed on Wednesday 28th, from 01:00 PM to 07:00 PM (08:00 AM to 02:00 PM EST). The expected downtime is 2 hours during which all webhosting services will be unavailable. We would like to apologize in advance for the inconvenience that this may cause and to reassure you that all the data stored on the server will not be affected in any way!
We would like to announce that on Friday, November 23, between 09:00 and 12:00 AM GMT (04:00 - 07:00 AM EST) support of MySQL v5 library will be added to the PHP v4 and v5 available at present on our servers. Although we are not expecting this upgrade to result in any problems, our system administrators will first perform this procedure only on SupremeCenter7 and SupremeCenter47 servers and will then take a final decision as to whether the upgrade could be applied to all our servers. All web hosting services (websites, e-mails, Control Panel, etc.) are to suffer a downtime of about 1 hour. Please, accept our apologies!
We would like to inform you that, due to problems with the chassis needed for the addition of the new hard-disk drives, the upgrade of SC301, scheduled for November 20, was not completed. Currently the server is working without any problems and we will re-schedule the activities as soon as the necessary parts are delivered. Thank you for your patience regarding this matter!
The .DE TLD has been made available for registration and management in the Control Panel. This is the TLD for Germany and we believe that its implementation will meet the needs of our customer from Germany. It is worth mentioning that the registry of this domain, DENIC, has a few special requirements for the registration and management of .DE domain names and here you can learn about them.
WHOIS / Contact Information:In order to approve a registration request, the registry has set a requirement for street address or P.O. Box within Germany in the administrative contact section. To fulfill this requirement, an additional step has been added after the WHOIS information Please note that the .DE registry, DENIC may not approve the registration if the address is not correct.
Registration Period:The registration period varies between 1 to 10 years. Renewals for multiple years are possible as well.
Domain Renewal:.DE domain name can be renewed successfully up to 10 days before the expiration date. When less than 10 days are left to the domain's expiration date, it gets a "Transit" status and the registry attempts to contact the registrant. If, after 4 weeks, there is no response, the domain is transferred to DENICdirect for further management and the registrant must contact then, in order to renew the domain name.
WHOIS / ID Protection:This service is not applicable for .DE domain names.
Registrar Change / Transfer:It is not possible to change the registrar of .DE domain names.
We believe that the information that we have provided would be sufficient to clarify the situation with the .DE domain names. In the Register / Transfer tab of the Domain Manager, there is a TLD Info page where one can find a detailed review of all TLDs on offer.
In the next three days SupremeCenter7.com will undergo maintenance for the purpose of adding new HDDs (hard disk drives) and the performing of other activities, which is expected to cause two or three downtimes of about one hour to all web hosting services. Please, accept our apologies for any inconvenience caused.
We would like to bring to your attention that maintenance of the SC301.com server will be performed on Tuesday, November 20. The maintenance is scheduled to start at 13:00 GMT and last no more than 6 hours (from 08:00 to 14:00 EST). The estimated downtime is not expected to exceed 2 hours for all services (websites, e-mails, FTP, control panel, etc.). The reason for the maintenance is the need of urgent hardware upgrade. The activity is not expected to affect the data stored on the server.
We are glad to inform you that the .COM.MX domain extension has just been made available in the Domain Manager of the web hosting Control Panel. As you probably know, the .MX TLD is for Mexico but, unlike the most of the country domain names, there are no restrictions for nationality or residence in this country and anyone can order and use such domain names. However, there is a special requirement set by the nicMX registry that imposed an additional step to be added to the domain registration process. Here comes some more information regarding the features of the new extension:
Registration Period: .COM.MX domain names can be registered only for a 2-year period.
Domain Renewal: Domain renewal is possible for 1 year and must be ordered before the expiration date. If a domain name expires, it is removed from our account with our registrar, and becomes available for registration at least 16 days after the date of expiration.
Pre-Configuration: The step that follows the WHOIS information form requires the registrant to agree with the aforementioned domain renewal requirement.
WHOIS Management: Once a .COM.MX domain is registered, the registrant can modify the WHOIS only with a trouble ticket opened from the Help Center that is available in the Control Panel. The support team will forward the request to the attention of the domain registrar for approval and will inform the registrant whenever there is a resolution for approval or rejection, sent by the nicMX registry.
WHOIS / ID Protection: This service in not available for .COM.MX domain names.
Registrar Change / Transfer: It is possible only to transfer .COM.MX domain names away to another registrar, while transfers to us is not supported by our registrar.
The .DE top-level domain (TLD) will also be made available for registration and management soon. We will let you know as soon as this is done.
The .EU top-level domain (TLD) has been added for registration and management in the Control Panel of the web hosting accounts. We believe that our customers from Europe will take advantage of this TLD when searching for appropriate domain names for their websites.
The .EU TLD is for the European Union and, thus, can be registered by any person or organization established within the European Union. Hereby follows some information about the management of .EU domain names:
Registrant Location: There is a requirement for the registrant (person or organization) to be established within the European Union.
Registration Period: The registration period for .EU domain names is 1 year, which applies also for their renewal.
Domain Renewal: Renewal requests will be accepted by the date of expiration (e.g. September 14th, 2008) or by the 20th of the month of expiration, in cases when the date of expiration is after that date (e.g. September 25th, 2008).
Example: If the name expires on Sept 14th, 2008, then a renewal request must be received by Sept 14th, 2008. If a name expires on September 25th, 2008, the renewal request must be received prior to September 20th, 2008.
Pre-Configuration: As there are requirements for the registrant's location or origins, the domain registration interface will prompt the registrant to enter a valid address within the European Union. The .EU registry EURid will check the information and the registration request will be approved or rejected. Of course, the registrant will be notified via a trouble ticket in case there are any problems.
WHOIS Management: Once the domain has been registered with certain WHOIS information, the information can not be edited. However, minimal corrections are possible as an exception. Such requests must be sent to our support team via the ticketing system available in the Help Center of the web hosting Control Panel. One should have in mind that the registrant's personal or company name can not be modified because such changes are considered as 'formal transfer'. In
