How do I create a new e-mail address?
In order to create e-mail addresses you should have a domain name hosted in your account. That domain name should be added into the Hosted Domains section of the Control Panel. Afterwards, specify the following:

E-mail address: Type a desired name in the field and select the domain name from the drop-down menu.

Activate Catchall: A catchall account receives all mail that has been sent to your domain name, even if it is sent to an e-mail address, which does not exist. You can activate a catchall account by checking the box. Please note that having a catchall account increases the possibility to receive spam/junk e-mail messages.

Password: Set the mailbox password. It cannot be more than 16 characters.

Use Autoresponder: When someone emails you, the autoresponder will reply him back with your message. Simply check the box and type the desired message in the field to activate the autoresponder service.

When you are ready, click on the Create E-mail button.

How do I check my mail?
You can check your mail by using either a web-based client or an e-mail client installed on your computer. The webmail service is available by accessing the Webmail section of the Control Panel. You may use both a POP3 or IMAP e-mail client with the following settings:

 

E-mail account:	name@my-best-domain.com
POP3/IMAP (incoming mail server):	mail.supremecluster.com
SMTP (outgoing mail server):	mail.supremecluster.com
Username:	the mailbox name, e.g. name@my-best-domain.com
Password:	the mailbox password, which you have set

The outgoing (SMTP) server requires authentication! If you are using:

 

Outlook Express:	check the box "My server requires authentication"
Eudora:	check the box "Authentication allowed"
Mozilla:	enable the option "Use name and password"
Mail for Mac OS X:	check the box "Use authentication when sending mail", set authentication to "MD5 Challenge-Response"

If you experience problems when sending mail, it is possible that your ISP may block remote SMTP connections to our outgoing mail server. In this case you can use your ISP's SMTP server in the configuration of your e-mail client.


What are the mailserver settings that I must use for my e-mails?
Required mailservers for the e-mails in your account are:

 

POP3/IMAP (incoming mail server):	mail.supremecluster.com
SMTP (outgoing mail server):	mail.supremecluster.com

We recommend that your e-mails use these mailserver settings, as they are compatible with all servers in our network. At the same time, the following settings allow proper functioning of your e-mails only on your particular server:

 

POP3/IMAP (incoming mail server):	mail.supremecenterXX.com
SMTP (outgoing mail server):	mail.supremecenterXX.com

How do I change the password of an e-mail account?
To change the password of an e-mail account, just click on the icon under the Options column.

How do I enable an autoresponder?
The autoresponder can be enabled or disabled for an existing e-mail address by clicking the icon beside the chosen address.

What is an e-mail alias?
An alias is an alternative name that can be used instead of the primary name of a mailbox. For example, if john@my-best-domain.com is an alias of the main mailbox called sales@my-best-domain.com, messages sent to john@ will be received in the main sales@ mailbox. This is quite useful when you would like to have many addresses but receive mail only in one mailbox.

How do I create additional e-mail aliases of an existing mailbox?
If you would like to create an additional alias, but still receive your mail in the main mailbox, just click on the icon. For example, you can create the alias john@ of your main mailbox, so that all messages sent to john@ are received by the main mailbox.

How do I forward mail to another e-mail address of mine?
You can forward e-mail messages automatically to another address you have. Simply click on the icon next to a desired account and specify the recipient address, which will receive the forwarded mail. This can be also done from the E-mail Forwarding section of the Control Panel. The icon next to an e-mail address indicates that e-mail forwarding has been enabled for this account.

How do I delete an entire mailbox or an e-mail alias?
You are able to delete an entire mailbox or only a single alias associated with that mailbox. Note that you cannot delete all the aliases of a mailbox, you should leave at least one to be active. If you would like to delete an alias, simply click on the icon under the Delete Alias column. To delete the entire mailbox, click on the same icon on the right.

Tip: Click on the icon to easily configure your Outlook Express with the e-mail account settings.