The rest of the process is automated and takes a couple of hours.

The whole transfer procedure takes between 3 to 5 business days.

When a domain name expires there is a certain period (usually 30 days) during which you can renew the domain name at the normal price.

After that follows the so called Redemption period when you can renew the domain name at a higher price due the taxes applied for holding your domain. Below follows the official information regarding the RGP period according ICANN.

–ICANN–
(http://www.icann.org/registrars/redemption-proposal-14feb02.htm):
During the Redemption Grace Period, registrants could redeem their registrations through registrars. Registrars would be able to redeem the name in the registry for the original registrant by paying renewal fees, plus a service charge, to the registry operator. Any party requesting redemption would be required to prove its identity as the original registrant of the name.

In order to renew the domain name now you have to pay additionally (a penalty fee due to the registry for restoring the domain name). If you wish to do so, please contact the Sales Department by opening a support ticket from your Web Hosting Control Panel.

1. If you have your FTP details stored locally on your computer, someone may have stolen them using various Tojan Horses, Spyware, etc. Several times in the past attackers used stolen FTP credentials to successfully pull off large scale attacks.
   A solution in this case would be to run a full scan of your computer and change your FTP credentials via the Files > FTP Accounts section of your Web Hosting Control Panel. Also, be careful when you enter login information on public computers.
2. Someone used your hosting Control Panel password and hacked your website(s) – this case is quite similar to the one mentioned above and the solution here is an immediate update of the account password, which could be done via the My Account > Update Contact Info > Change Password section.
3. If you are using scripts, such as Joomla, WordPress, etc., for the purposes of your website, the site may have been hacked using various methods like database injection, remote file inclusion and many others.
   The problem is that all these are open source applications and anybody has access to their code, which allows hackers to find security holes, especially if the applications are not updated regularly and/or different add-ons with unknown origin are installed.
   This is a topic that can be widely discussed and there are many materials providing more detailed information that can be found on the Internet.

In case you find your website(s) hacked, we recommend that you cover these few bases:

1. Take your site off-line – Take your site off-line temporarily, at least until you know you have fixed things.
2. Damage Assessment- It is a good idea to figure out exactly what the hacker(s) were after.
   • Were they looking for sensitive information?
   • Did they want to gain control of your site for other purposes?
     • Look for any files, which have been recently modified or created that you cannot recognize or you haven’t edited yourself.
     • Check for any suspicious activity inside your Web Hosting Control Panel, such as newly created email accounts, FTP accounts, etc.
     • Determine the scope of the problem — do you have other sites that may be affected?
3. Recovery
   • The absolute best thing to do here is a complete re-installation of all application(s) using a fresh and updated copy acquired from the respective script vendor. It is the only way to be completely sure you have removed everything the hacker may have done.
   • After the fresh re-installation, use the latest backup that has been made to restore your site. Do not forget to make sure the backup is clean and free of hacked content too.
   • Update any software packages to the latest versions. This includes things such as blogs, content management systems, or any other type of third-party software installed.
   • Change your passwords – the application admin password, the hosting account and the FTP passwords.
4. Restoring your online presence – Get your site(s) back online and keep an eye on things, as the hacker(s) may try again.
   • To request removal from the list of reported phishing sites, use this form provided by Google: http://www.google.com/safebrowsing/report_error/?tpl=mozilla
   • To request removal from the list of reported malware sites, use this one, provided by stopbadware.org: http://www.stopbadware.org/home/reviewinfo

Our system monitors the file usage for each account and shows the respective statistical information in the Account Usage section on the left side of your hosting Control Panel. There, among other usage statistics for your account, at the bottom of the table you can see the files currently used, as well as those that remain until the allowed quota is reached. For example:

If you see something like: 19,000/31,000, then this means that at the moment there are 19,000 files in your account, and that you can host 31,000 more.

Because these file limits cannot be changed or upgraded, we recommend that you regularly check the Account Usage section and monitor the number of the files left until the file quota limit is reached. Exceeding the file quota limit will result in the following:

1. You will not be able to upload files to your account. If you try to upload additional files, you will get an error message that there is not enough space.
2. You will not be able to log in to the Webmail. In this case, no error message will be returned, but once you try to log in, the Webmail client will load a blank page and will not show the menus or any other options.
3. If you are using a local mail client for your mails, for example, Outlook Express, you will receive an error message when trying to send an email, and people who are trying to send messages to you will get their emails returned back to them with a message explaining that the delivery has failed.

The obvious solution to any of the afore-mentioned problems is to remove old files and emails, and thus reduce the number of files hosted in your account.

Often people don’t realize how many unused and unnecessary files they are actually hosting. For example, you may have many mailboxes in your account, which are storing thousands of e-mail messages that you may not need and that are only taking up space. Often a catchall account, which you never actually check or don’t monitor regularly, gets filled up with SPAM. Each email counts as a file and these SPAM messages could take a great amount of your file quota. The solution – delete the catchall account and re-create it, thus removing all the emails stored in it, or use Outlook or any other mail client to review the messages and delete unwanted and/or old and unnecessary emails.

If you are unsure what to delete and where to look for the files that are filling up your account, please contact us by opening a ticket (use the link at the bottom of the page) and we’ll provide you with a list of folders and email accounts that have large amounts of files stored within them.

Note that when you change the email address for your account, a verification email will be sent to you with a link in it. You need to click on that link to verify your new email. This verification is necessary to make sure that you can receive emails from us normally, so that you can get all important notifications related to your account.

The person whose details are listed in the Control Panel is considered owner of the account. Thus, if you change these details with those of another person’s, the latter will become the official owner of the hosting account. This way you can transfer the ownership of your account over to someone else if you need to.

It is highly recommended to keep your details up to date, so that we can contact you, if necessary, to prevent any potential problems with your hosting services.

The Traffic Stats section shows detailed statistics for all the processes, scripts and downloads, being executed in your sites. It is also one of the main tools, which will help you determine the CPU load generated by each site, and eventually – reduce it, should it be above the limit allocated to your account. There are three very important parameters, which should be regularly checked in this section:

The first is the number of hits to your site(s) – a very popular site generates a large number of hits and if they are made during short periods of time, this greately increases the CPU usage for your account.

The second parameter is how much data (measured in KB) has been downloaded from the site – if, for instance, you have a download section with big files and they are downloaded regularly, please consider lowering the amount of files or their size. This will not only increase the performance of your site, but will also help you reduce the CPU usage of your account.

And finally the third parameter – a table which will show you which are the most visited parts of your website. If, for instance, you have a video store, the first places in that chart will be your site’s main page and the video files themselves.

In addition to monitoring the resources used by your websites, the Traffic Stats provide important marketing statistics – you can view the number of visitors per day or per hour, the nationality of your visitors and much more.

The Bandwidth Stats section deals with the amount of traffic used by your websites in terms of size. This has to do with the amount of monthly traffic allowed for your hosting plan and has nothing to do with marketing, so the Bandwidth Stats provide statistics that could be used for administration purposes only and have no value as far as marketing is concerned.

Should you exceed the monthly traffic limit for your account, you can check the Bandwidth Stats section to find out which of your websites have been generating the most traffic and act accordingly. There are several views in the Bandwidth Stats section that you can choose from:

• The Detailed view gives you detailed information in Bytes, Megabytes and Gigabytes for each month of the current year. It also shows you the Growth in the traffic usage, compared to the previous month, and the Share (of the total traffic) for the current month, as compared to the others.
• The Today view shows you the traffic of your domains/subdomains for the current day.
• The This Month view shows you the traffic of your domains/subdomains for the current month.
• The Total view shows you the total traffic of your domains/subdomains since they have been added.

The main reason for this is that the username is used as the main ID value in our system. A record is created in our database for each new account and the username is used as a primary key. The primary key of a database is a permanent value that cannot be changed and thus the username cannot be altered as well.

In addition, the username is used in the file system on the server on which the account is located. This is the other main reason that makes altering of the username impossible.

You can, however, change the login password for your account at any time. For more details on changing the account password, please refer to this article: Changing the control panel (CP) password

To change the password, you must know the current one. If you don’t – please use the Lost password link on the login page or ask our Support Staff to reset your password by opening a ticket. To open a ticket – follow the link at the bottom of this page.

Back to changing the password – in the My Account -> Update Contact Info -> Change Passwor section, you will find the following 3 fields:

• Current Password – enter your current password
• New Password – enter the new password
• Re-type New Password – enter the new password again

Once all the fields are filled in correctly, click on the Change button at the bottom of the form to complete the process. You will be able to use the new password immediately.